Kim Antrobus and her friend Louise Edlin, were so excited for a girls’ getaway to Costa Da Caparica, Costa Azul, Portugal, last month.
But their holiday was ‘ruined’ when they checked in to their hotel, only to discover the ‘sea view’ room they’d paid more than £400 each for didn’t have the picturesque view they’d expected.
In fact, they were shocked to discover their room was actually positioned in front of two urban buildings.
Kim, from Southport, Merseyside, said: ‘There were buildings – it was like Beirut or inner city London in front of us. It just didn’t look like we were on holiday by the sea.
‘It wasn’t the view I was expecting.’
Kim learned she and her friend had actually booked a ‘side sea view room’.
Kim, who works in marketing, continued: ‘I didn’t even realise there was a “side” sea view – we thought we were booking a sea view.
‘To me that wasn’t a sea view room. You have to lean over a balcony to see it.
Kim Antrobus (left) and her friend Louise Edlin (right), were so excited for a girls’ getaway to Costa Da Caparica, Costa Azul, Portugal, last month
They thought they’d paid more than £400 each for the above ‘sea view’ room
They were shocked to discover their room was actually positioned in front of two urban buildings (above)
‘I can’t remember seeing a side sea view when I booked it because I would’ve questioned it.
After contacting Loveholidays, Kim claims the company argued that you can see the sea ‘with a stretch’ – and would not escalate the matter further.
Kim said: ‘She said you can “see [the sea] with a stretch”. It doesn’t say on the website a “side sea view with a stretch over the balcony”.
‘My friend had to climb onto the balcony bit, leaned right over and said “you can just about see [the sea]”.
‘I couldn’t see it myself. I’ve got a slipped disc and there’s no way I can lean that far over to see it.
‘There was absolutely no way you could see the sea without leaning right over the balcony.’
Kim and Louise were forced to upgrade their rooms for a further fee but believe advertising their original room as a ‘side sea view’ was ‘misleading’, and say you shouldn’t have to pay extra for their disappointing view.
Kim said: ‘It’s just a nightmare to get in touch with Loveholidays. It ruined my holiday. Every single day I spent trying to argue a point with Loveholidays.
Kim learned she and her friend had actually booked a ‘side sea view room’ (pictured)
After contacting Loveholidays, Kim claims the company argued that you can see the sea ‘with a stretch’ – and would not escalate the matter further
‘It was a beautiful hotel, just a shocking side sea view. We changed rooms straight away, I wasn’t staying in that room.
‘I feel like it’s misleading on the website. You shouldn’t upgrade people for a “partial side sea view”. We paid extra for that view.
‘If we’d just paid for a bog standard view, it wouldn’t have bothered me. I won’t book with them again now. I’d tell other people to steer clear.’
When approached, a Loveholidays spokesperson said: ‘While every hotel classifies their room types differently, we understand Ms Antrobus’ disappointment and, as a gesture of goodwill, have offered a refund of the additional Euro 30 she paid to upgrade to a full sea view room.’
This article was originally published by a www.dailymail.co.uk . Read the Original article here. .