Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs.
Now, a new survey has revealed the surprising chains that have the best customer service, and those that are plagued by rude employees, slow service and ordering fiascos.
Though extremely popular among Americans, the chain given the unenviable title of the worst for customer service was Dunkin.’
The chain, known for its celebrity-partner drinks and sugary treats, received the highest percentage of negative reviews – at 1 in 10 or 10.5 percent.
One recent review of a Dunkin’ location in New York City complained about staff attitude and being over charged.
‘Terrible customer service,’ the customer fumed in a google review.
‘I asked for extra milk in my hot chocolate and the cashier gave me an attitude and charged me extra for two milks and the drink didn’t even have the milk.’
The rankings, compiled by Coupon Pi, were created by analyzing 76,267 Google reviews of 12,750 restaurants across the country.
Taco Bell, which has recently launched a new menu, came in as the second-worst for customer service, with 10.4 percent of its customer service reviews being negative.
Taco Bell customer reviews complain of app glitches, complacent staff and poor drive thru experiences.
‘I placed an order through the app and went through the drive thru,’ a recent customer wrote of their experience at a Los Angeles Taco Bell.
‘While waiting for my food, the cashier told me to move my car to the front of the store because of the timer.
‘I moved my car, and when my food was done, they were gesturing me to get out of my car and go to the walk up window.
‘The audacity to tell me to get out of my car when I went through the drive thru,’ they added.
Taco Bell was followed by Wendy’s, with 9.9 percent negative reviews, Starbucks with 8.4 percent and McDonald’s at 7.3 percent.
However, some chains came out in a more positive light.
Dunkin’ was found to have the worst ratio of negative reviews for customer experience
By contrast, Dave’s Hot Chicken came joint first with Freddy’s Frozen Custard & Steakburgers
Dave’s Hot Chicken and Freddy’s Frozen Custard & Steakburgers took the joint crown as the best chains for customer service.
Dave’s, which specializes in Nashville-style hot chicken, has over 100 locations worldwide and counts Drake, Usher and Samuel L. Jackson among its celebrity fans.
Freddy’s, which also specializes in Vienna Beef hot dogs and chicken sandwiches, has over 550 restaurants across 36 states.
Overall, 83 percent of reviews for both were positive on customer service compared to just 3.5 percent of reviews reporting a lackluster experience.
Freddy’s, founded in 2002, aims to serve guests ‘with genuine hospitality in a fun, inclusive environment,’ according to its website.
Customers of both chains left online reviews lavishing praise on the ‘warm and smiley’ staff as well as the tasty food and well-maintained locations.
Playa Bowls came in third with 81 percent positive reviews followed by Pita Pit, 80 percent and Arby’s 77.6 percent.
It comes after a beloved southern grocery chain was named the best in America for the fourth time – partly due to its customer service.
Texas-based H-E-B took the top spot in the annual ranking of the 72 largest grocery stores in the US by customer data science company dunnhumby.
H-E-B, which was founded 120 years ago in Kerrville, Texas, is beloved by locals for its fresh ingredients, distinctive in-house products, value and neighborly feel.
This article was originally published by a www.dailymail.co.uk . Read the Original article here. .