Jet2 has been revealed to be the airline with the friendliest cabin crew, in a study of the UK’s 20 most popular carriers – but it’s bad news for British Airways.
Tripadvisor reviews for the UK’s 20 most-used airlines were analysed by OddsMonkey, who measured the number of positive terms, including ‘friendly’ and ‘helpful’, in every 1,000 reviews.
A massive 89.8 per cent of Jet2’s reviews were positive – the highest of any airline in the study – with customers praising the cabin crew’s ‘amazing teamwork’ and ‘customer focus’.
One pleasantly surprised customer said: ‘Massively impressed with the young cabin crew. Amazing teamwork, product knowledge, and customer focus. Best we’ve experienced to date. Credit to the company.’
Another particular reviewer recalled how they were made to feel special on their honeymoon, saying: ‘The cabin crew gave us a card and prosecco, which was such a nice touch while we were on board. It made a huge impression on us.’
Trailing behind Jet2 in the study were Virgin Atlantic and KLM, in second and third place, respectively, with 86 per cent and 85.8 per cent of feedback praising their cabin crew teams.
Qatar Airways (82.1%), Aer Lingus (81.9%), and Tui Airways (78.8%) also performed well, coming in fourth, fifth and sixth place.
But down at the bottom of the ranking was Vueling, with just 42.1 per cent of reviews praising the Spanish airline’s cabin crew.
Jet2 has been revealed to be the airline with the friendliest cabin crew (pictured), in a study of the UK’s 20 most popular carriers, carried out by OddsMonkey
Trailing behind Jet2 in the study were Virgin Atlantic and KLM, in second and third place, respectively, with 86 per cent and 85.8 per cent of feedback praising their cabin crew teams
Down at the bottom of the ranking was Vueling, with just 42.1 per cent of reviews praising the Spanish airline’s cabin crew
Many customers complained about the staff’s unprofessionalism, with one reviewer lambasting their flight’s ‘completely indifferent cabin crew who spent the flight having a private party behind the front curtain’.
Another passenger had a particularly unpleasant interaction, saying: ‘During the flight, they assigned us (as a pair) to two different seats, and when I politely asked the cabin crew if I could switch to the empty seat next to my wife, she rudely responded, “NOT YOU, YOU CAN’T.”
‘Overall, it was a disgusting experience with this airline, with rude people both at the airport and on the airplane.’
A third reviewer added: ‘The cabin crew were miserable, and I never saw one person smile! Hot drinks were served with no lids!
‘My friend ordered a pot noodle – the water was cold, and they weren’t happy about changing it! I’ve flown many times, but this was ridiculous! I know they are a budget airline, but courtesy costs nothing!’
While Ryanair and British Airways are two of the most-used airlines in the UK, they didn’t fare as well when it comes to customer satisfaction.
With 56.5 per cent positive reviews, Ryanair’s staff were ranked the third-most unfriendly.
Meanwhile, British Airways – who billed itself as ‘The World’s Favourite Airline’ in the 90s – has clearly fallen from grace, coming in fourth-last place with just 62.9 per cent positive reviews.
British Airways – who billed itself as ‘The World’s Favourite Airline’ in the 90s – has clearly fallen from grace, coming in fourth-last place with just 62.9 per cent positive reviews
With 56.5 per cent positive reviews, Ryanair’s staff were ranked the third-most unfriendly
Jet2 is having a very successful year, having also been named the best airline for short-haul flights by Which? for the fourth consecutive year.
Steve Heapy, CEO of Jet2.com and Jet2holidays says: ‘Our cabin crew are responsible for looking after millions of customers that travel with us every year, and we know they play a huge part in making their holidays memorable for all the right reasons.
‘Their dedication to providing first-class customer service is unrivalled and this study is the latest proof of that.
‘That customer-first approach is ingrained throughout the culture of our entire business, not just our cabin crew community, and I would like to pay tribute to our fantastic colleagues for the way they deliver this.’
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